Seamus K - Irish tech industry expat living in Sweden.

Author: seamusk (Page 2 of 15)

On Swedish cars, internet grocery shopping, and undertakers…

When I first moved to Sweden one of the things that surprised me was how this enviromentally aware, socially concious country is very very car centric. Out in the ‘burbs most people get around by car. The cities are ringed with retail parks accessible only by car. The average car size here is a lot larger than in Ireland. And the brands are fancier. You hardly notice the big Volvo XCs, or their VW, BMW, Audi equivalents. But then this is a country that makes cars. The rule of thumb is – “Countries that make cars, make them cheap (e.g. UK, Germany, USA). Countries that don’t make cars, make them expensive (e.g. Ireland, Denmark)”. 

Audi in a snowy landscape in front of trees

My first Swedish car- an Audi A6

On arrival in 2015 I bought a second hand Audi A6 2L turbo. Not because I was a petrol head that wanted a big luxury car. But because it was being sold at work, and was very good value. An Irish reader will go – “but what about the insurance?!?!?” And with good reason. If you contacted an insurance company in Ireland, newly arrived in the country, with no driving history for them to assess, and looked for a quote on a “luxury performance” car they would either:

a) laugh hysterically, before refusing outright to give you a quote. Or

b) give you one that would be a multiple of the car’s value, and involve handing over 1-2 of your children, as well as selling a few surplus organs.

Car insurance in Ireland is expensive*. It’s totally different in Sweden. Here the car is insured, not the driver. So my policy (fully comprehensive, and where anyone could drive the car) was about €900/year. Which I felt was pretty reasonable.

As an aside the A6 was a joy to drive on motorways. Not so practical in Swedish suburbs, and very thirsty when you did! It is no more though, and I am a bit more enviromentally sound today.

Back when I started this post in January (I discovered it sitting in my drafts folder) I was not driving. There was one big health related reason for that. And it was May before I got behind the wheel again. That was quite a pain in the arse. The suburbs of Stockholm are a place where things are easier with a car. But this being Sweden,  while a car may make things easier it is not essential. 

The local bus services are good. And the kids and I were able to adapt, even if we had to get up about 30 minutes earlier each day. Flexitime at work, an understanding boss, and remote working meant I could keep my employer happy. In this internet age it is possible to handle many things online. For the few we couldn’t – local friends, and sometimes family helped.

The biggest routine thing that needed to be taken care of was grocery shopping. But of course you can do that online. My usual supermarket is ICA, the largest chain here in Sweden. It works pretty much how you would expect. Order online, specify a delivery time and day, and pay the 99SEK delivery fee (about €9 – how does that compare to other countries)? As I have a loyalty card for them they can see my past purchases and their online site is quick to pre-populate the shopping cart with my usual stuff.

It’s convenient, really helped with my situation, and generally works well. Except when it doesn’t.

On the second order there was a couple of things I thought I had ordered, but figured I must have left them out. It was on the third order, when I checked, that I was sure I had problems. I found I was missing two loaves of bread, and about 1kg of mince (my plan was to make a load of lasagnes for the freezer). It was a little odd they were missed. These are big, and not exactly rare or unusual items. But hey, mistakes happen. I understand that. The real question is how are they handled by the company…

There wasn’t an online way of reporting a problem so I called ICA. They didn’t quibble about the report. They immediately put through a refund. But if I wanted the missing items I had to place another online order, and then call them to look for a refund of the delivery charges. 

Excuse me? They made the mistake. But I was expected to take three steps to get if fixed (as well as making sure I was at home when the replacement delivery turned up). That is not exactly outstanding customer service**. I pointed this out to them and while the CSR was sympathetic there was nothing she could do. This seems like a clear signal to check out their competitors.

MatHem is probably the best known one in the Swedish market. They are a pure play online delivery outfit – only around since about 2010. The expectation would be that an internet only company will have a different and more supportive attitude to their customers? I shall have to see***. 

In the Spring when I could not drive my slightly less enviromentally nasty automobile, I was on the bus all the time. And there is a high chance that is where I picked up (my probable case of) Covid. So I found myself at home, unable to go to the shops. And also unable to use any internet grocery service, as their lead times shot up to 2 weeks once everyone else was at home. What was an infectious person to do?

Fortunately I have good friends. They were able to pick up stuff for me, and drop it to the door. So if the virus would not get me, starvation wouldn’t either. One friend asked his girlfriend to do the drop as she would be working in the area. She left the bags at the door with some treats from her work as well. But you see she works for Fonus, one of the large Swedish funeral chains. 

Which meant that later when people asked me how I was doing I could also tell them that the undertaker has been and left her card and brochure! 🤣

* People are quick to blame the insurance companies for this. They may be making big profits (I don’t know), but I would place the blame at the liability law that allows the claims and the payouts. A different legal framework in Austria and Sweden means the Irish experience is not repeated – and *shock* the roads feel safer! But the Irish legal profession are doing very nicely out of the local system. And they have managed to avoid most of the public anger over “compo culture”.

** In general customer service in Sweden is good. Once you reach a human that is. There are horrible queues to talk to real people on phone support lines. But it is a world away from Austria. There the idea that a customer could make a complaint is met with puzzled confusion. And you can forget any chance of them actually taking some sort of action.

*** Word has it that MatHem is burning through their investors money while they try and make a profit in the online grocery business. I don’t have a problem with getting some VC/TechBros pay to deliver my groceries to me!

[2020 Target: 19/52. 8,034/25,000]

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A modest proposal – cigarettes

don_draper.top.jpg
Don Draper enjoys one of his vices.

One of the pleasures of watching Mad Men was catching these little glimpses of how life used to be not so long ago. Afer a while you stop reacting to these things, but I remember chuckling at an ignorant account team serving prawn cocktails to Jewish clients, and gasping at Don Draper telling the woman who headed this company that he “won’t let a woman talk to him this way”. What a way to win over your customer!

There was an episode which showed the nice nuclear Draper family picnicing on the grass somewhere. When they were finished they stood up shook out the blanket scattering scraps and litter all over the place, and then hopped into their car and drove off!

In the 50-60 odd years since the series was set there have been a lot of changes. The sexism and anti-semitism like shown would is not be acceptable in public nowdays. Some people will still be that way in private, but it’s a rare bigot and mysoginist who will be overt about it. The attitude to littering has for the most part totally changed as well. No one will argue that it is okay for anyone to drop their crap all over the ground. “Who do you expect is going to pick it up for you?” is the call today.

There is one exception though. One group still get a pass on this standard of modern society. If you are a smoker you still have the ability to drop your butts wherever you want. No one will stop you, and no one will even comment most of the time. Smokers take this privilege as such an aboslute right I have seen smokers standing beside rubbish bins with ashtrays, and drop their finished tobacco sticks on the ground rather than take a step to do it properly.

Fag butts dumped on the ground in Stockholm

Once upon a time I went through a brief phase of trying to ask them to do it properly. The looks and reactions I got would not have been out of place if I had suggested performing obscene acts with the corpses of their family members. It didn’t matter how polite, or reasonable I tried to sound, I got the impression that they would do violence (probably to me) rather than do the right thing. So what can be done to get this group of unrepentant litterers to change their behaviour?

Here is my modest proposal.

How about we embed an RFID chip with a unique number in the filter of each and every cigarette sold in the EU, and then charge a 5c deposit pending the return of that butt?

This would give a few benefits.

First cigarettes will be more expensive to buy which helps put people off buying in the first place. More costly smokes can drive smuggling but there are ways of dealing with that.

The big benefit would be that, overnight, smokers would stop littering. Dropping butts and emptying ashtrays on the ground would be throwing money away. Instead, anyone who would bring their butts for proper disposal would then get their €1 back. As the butts are chipped they could be dropped into a machine for automatic counting and re-payment. No need to sort through bags of rubbish. Even if some smoker was still chucking their butts others would be picking them up for the cash they represent – plenty of people in Sweden go through bins here looking for bottles and cans to recover the 1kr (€0.09) deposit on them.

The spin off benefit is that the RFID chips can be used to help tackle smuggling. A simple hand scan will allow the authorities to identify legitimately produced/imported cigarettes, track shipments from black imports and production, and even identify counterfit ones.

So smokers have another disincentive to smoke, littering is reduced dramatically, and a blow can be struck against organised crime. What is not to like about the idea? But this technology costs money you say! It does. But it will be easy to put the cost on the tobacco companies, and what are they going to do – pass it on to their customers? Could there be a health impact from subjecting RFID tags to the 400-900 degree temp of a burning cigarette? Possibly, but this is cancer sticks we are talking about. If you are already juggling petrol bombs, using leaded instead of unleaded petrol in them is not really changing your risk level.

Having had this great idea I now need to convince the authorities to implement it. I need a PR campaign for this. If he hasn’t died already from old age, lung cancer, or a very pissed off woman – perhaps Don Draper might be able to help?

[2020 Target: 16/52. 6,810/25,000]

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Brexit in a nutshell

“All of this marks a fitting finale to Britain’s catastrophic mismanagement of the Brexit process, which started with the resignation of the prime minister who called the referendum without any plan for what would happen if he lost it (David Cameron); continued with his successor triggering a two-year countdown to Britain’s final withdrawal without any plan for what future relationship she wanted to negotiate (Theresa May); and was followed by her successor signing an international treaty without any guarantee of a future trade deal, only then to rip up this agreement when its consequences began to reveal themselves (Johnson). Regardless of the merits of Brexit, it is difficult to avoid the conclusion that Britain’s leaders dealt themselves one bad hand after another—and proceeded to play them badly”

Tom McTague

Read the full article here in the Atlantic.

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The black stuff

Last night, about 15 or so years since the previous time I had tried one, I thought I should have a pint of Guinness. As a teenage drinker I had started with ales, before moving on to lagers. I never acquired a taste for the stereotypical Irish drink, and I stayed with the fizzy yellow beer. In recent years my drinking range has expanded. I like a good wiessbeer, and I can even tolerate an IPA from time to time.

I was in the pub with friends for the first time in months. And there was a mini celebration as one of them is to be a grandfather in the new year (first one to fall). The connoiseurs tell me Wistroms does the best pint in Stockholm. So I said “why not, lets try one”. I ordered got two pints at the bar, one for me and one for Paddy, who it should be noted is a long time Guinness drinker.

The Guinness in Wistroms

And the stuff was rank. I managed two good mouthfulls of the horrible, creamy, chocolatey, bleurgh. It all came flooding back to me why I don’t drink the swill. It is vile!

Now people’s reaction has been “well what do you expect, you have to drink it in Ireland”. Paddy, who is a qualified Guinness drinker with considerable experience of consuming stout felt it was 7/10 on the stout drinking scale. Not outstanding, but certainly not atypical or below average.

It isn’t a great sign of something though, if people tell you have to start with the best possible experience first. Like my friend who learned to scuba dive in Thailand. It ruined him. He never was able to handle Ireland after that. Whereas I learned in the Atlantic. And having froze my ass off in a dry suit in Atlantic waters, diving in Australia on the barrier reef, or in the caribbean off Cuba was divine. Start your experiences in the middle, then the best will be ahead of you!

Last night, I had to give up on the Guinness. I passed it to Paddy who was more than happy to finish it:

And then I went home. I washed the rank fetid taste from my mouth. And I wrote a letter to me 10 years in the future, to remind me never to buy Guinness again!

[2020 Target: 13/52. 6,012/25,000]

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Thanks to you all

Yesterday was about relief and happiness that the last of my health restrictions were lifted (pure coincidence that the 6-month medically imposed driving ban is the same length as the police one for drink driving 😒). Today is for thanks and appreciation.

Dandyred sjukhus – my view on November 24th 2019.

The end of last year was pretty tough. After the summer I found myself as a full time single parent. And then suddenly my health went haywire and I had to stop driving. That was a huge blow. There I was, living in the burbs, with 2 kids under 10, a long way from the country I grew up in, and I didn’t know what I was going to do. I pretty much went into shock that first day.

But right from that initial moment friends and family were there supporting me. One friend stayed with me in the hospital, another left a basket of treats for me outside my door when I got home. Everywhere I turned people offered help and support. They gave us lifts all over Stockholm, they took me shopping, they baked, they bought stuff and they brought stuff. Big and small things – I was let leave my bike at a house by the school, and a good friend let me have her daughter’s electric scooter to get around. My parents came over to Stockholm to help and make sure we were okay. Work and the school were very supportive and understanding of the occasional absences and delays as we tried to re-balance the lives of three people who now were taking long bus journeys to get around. There were so many offers of help I could not take them all.

But the big thing was the moral and emotional support. The regular phone calls and messages, the tea (and occasional coffee), the beers, the chats, the hugs. It was the “how are you doings?” that let me know people were watching out and cared. This wasn’t just polite platitudes, they repeatedly went out of their way to check on me and the girls, and to provide real help. I am by my nature very independent and self sufficient, so I felt reluctant and guilty calling on that help. But it was so good to see it offered so freely and genuinely.

I don’t think I would have managed to get through it all without all of your support, especially the tough first couple of months. As time went on knowing that people were there if needed meant we were able to adapt to the new normal. And even being sick for 2 weeks with Covid-19 was manageable.

I won’t name check a load of people here (certainly not on a public forum like this)! But I will be taking the time to thank them individually for all of their help. If you don’t hear from me I am very sorry. It is just there have been so many you may have been overlooked by accident.

Child_1 and Child_2 – so wonderful

But I do have to take the time to mention the two girls. They were stars through all of this. Their cosy 20 minutes school run in a car turned into over an hour, on multiple busses, with waits at bus stops in the Swedish winter. Play-dates and after school activities were far harder to manage and arrange. But the two of them took it in their stride. With hardly a complaint they adapted and got on with being the bubbly fun children they are. One example – in six months of taking the bus to school, we never missed it once despite having to get up 30 minutes earlier each morning. They knew the time they had to be ready at, and were going out the door, ready and rearing each and every morning. They are two brilliant girls, and I am so lucky to have them.

So to them and to all you you who helped us get through a difficult period in life, from the bottom of my heart

[2020 Target: 11/52. 5,620/25,000]

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20,000 Leagues under the sea, and the problem of translations

A few weeks ago I decided to download and re-read Jules Verne’s “20,000 Leagues under the sea” on my kindle. When I was done I was a bit surprised to learn that the version which I had finished is actually pretty shit. Although re-reading the blurb with a cynic’s eye, you can see that Amazon sort of know that as well…

“for nearly a century the definitive English translation” – until everyone realised he did a rubbish job.

20,000 leagues was originally published in French as a serial between 1869 and 1870. Around 1872 Lewis Page Mercier got the job of translating it and some of Verne’s other books onto English. He could speak French. But in hindsight his other main qualification was that he could do the job fast. He translated all three in one year.

What was overlooked, or not noticed, was that he wasn’t up to speed on the technical terms used in the books e.g. he literally translated the French for diving suits as “cork-jackets”. As a proud Englishman he made sure to colour the translations with his political views – one of Captain Nemo’s heroes was Daniel O’Connell, but mention of this was cut entirely from the book. And it appears that one of the ways you can get through that many translations so fast, is you just leave out 1/4 of the book!

What is really odd is that none of this was noticed for over 90 years. Mercier’s shonky translations were the standard for a long time. It was only in the 1960s when new translation of 20,000 leagues appeared that Mercier’s were dethroned. The translation errors were fixed, and the missing text restored. The new translators also fixed the most glaring error – the title. Even with my school French I can see that the book’s correct name is “20,000 leagues under the seas“.

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Original title page. And there is a story behind Verne’s battles with his editor Hetzel as well!

Once upon a time a there was a bad translation, but now we have better ones. So what? Well the problem is that Mercier’s text is out of copyright. Which means it can be freely copied, re-printed, and shared. And so it refuses to die. Amazon’s free, (4.3/5 star), kindle version of the book is based on Mercier’s translation.

Fortunately you have options. One of the well regarded modern translations is by Fredrick Paul Walter from 1991. He has made it available in the public domain. You can get it for free in loads of (electronic) formats from these links:

I had never really considered the quality of my translations before. And it sort of adds a hidden cost to the “free” out of copyright books. You need to find out who has translated the classic you are reading. Check if is any good. And if not try and find a better version. Or for masochists you can learn the language the book originally was written in!

And personally, I also had to go onto Amazon and give a low rating to their version 🙂

Finding Nemo’s War – an excellent solo experience

Last thing, why did I decide to read this book now? Because of a board game! One of the many lists of board-games-to-play-during-the-pandemic mentioned “Nemo’s War“. Its a (mostly) solo game which really gets into the spirit of the book.

Well I think it does. I read Mercier’s translation so now I need to go and read a good one instead!

[2020 Target: 10/52. 4,950/25,000]

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